FAQ (Frequently Asked Questions)

FAQ

Class Delivery


Virtual Classroom

Our Virtual Classroom courses enables you to access virtual classroom training, without leaving your home or office. We use the Zoom video conferencing platform by Zoom Video Communications. Before you book, check that you meet the Zoom system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department (if your accessing via work domain) about permitting the website.


Pre Virtual Class


 Preparations:

Step 1

​Up to three weeks before the start of the course we will send you joining Instructions by email.

​Step 2

​Enter “My Virtual Account” to update your address for courseware and book a pre-test with the Virtual Learning Team, who will check everything works.

​Step 3

​15-30 minutes before the course begins, you should launch the software, connect your audio and familiarise yourself with the interface.

Step 4

​The course will be split into multiple sessions, with short breaks in between so you can stay focused and refreshed.

​Step 5

​Throughout the course, the learning professional will use the WebEx platform to share presentations and whiteboard notes to your screen.

​Step 6

​You can ask the learning professional a question at any time, either by simply speaking through your microphone or by using the interactive features.

​Step 7

​Following the course you can complete a course evaluation form to give detailed feedback on your experience and help us to make future improvements.